Term and Conditions

Welcome to Heat Forge Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at www.warmcorehome.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Commitment to You

At Heat Forge Shop, we combine British engineering excellence with customer-first service. These terms reflect our commitment to delivering premium heating solutions worldwide while ensuring complete satisfaction with every purchase.

2. Website Use and Intellectual Property

2.1 Authorised Use

Our website is provided for your personal, non-commercial use to browse and purchase our heating products. You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Copy, reproduce, or distribute any content without permission

2.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by UK and international intellectual property laws. The “Heat Forge Shop” name and logo are our trademarks.

3. Product Information

3.1 Product Descriptions

We take care to accurately describe our range of premium heating products including:

• Air Conditioning systems
• Electric, Gas, and Traditional Fires
• Fires & Stoves combinations
• Pipe Fittings and Plumbing accessories
• Plinth Heaters and Towel Radiators
• Valves and Ventilation solutions

However, slight variations in colour or specification may occur. Product images are for illustrative purposes.

3.2 Technical Specifications

Our products are engineered to UK standards. It is your responsibility to ensure compatibility with your existing systems and compliance with local regulations in your country.

4. Ordering Process

4.1 Making Purchases

To place an order:

1. Select your items and add to basket
2. Proceed to checkout
3. Provide accurate delivery information
4. Choose your payment method
5. Review and confirm your order

4.2 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. We reserve the right to:

• Limit quantities purchased
• Reject orders from resellers
• Cancel orders for products no longer available

4.3 Pricing and Payment

All prices are in GBP (£) and inclusive of VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order. For international orders, your bank may apply currency conversion fees.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days from our Cambridge facility. You’ll receive tracking information once shipped.

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): via DHL or FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: via EMS for orders over £50, delivery in 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary due to customs processing.

5.4 Your Responsibilities

You must:

• Provide accurate delivery information
• Check local import regulations and potential duties
• Inspect deliveries promptly for damage

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return policy from delivery date. To qualify:

• Items must be unused and in original packaging
• Proof of purchase must be provided
• Certain items cannot be returned for hygiene reasons (see below)

6.2 Non-Returnable Items

For health and safety, we cannot accept returns on:

• Pipe Fittings
• Plumbing items
• Valves

These are final sale unless received defective.

6.3 Return Process

To return an item:

1. Email admin@warmcorehome.com within 15 days with order details
2. Receive return authorization and instructions
3. Ship items back at your expense (unless our error)
4. Await inspection and processing (3-5 business days)

6.4 Refunds

Refunds are issued to original payment method within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable.

7. Warranties and Liability

7.1 Product Warranties

Our products come with manufacturer warranties as specified in product documentation. These are in addition to your statutory rights.

7.2 Our Liability

We are liable for foreseeable loss or damage caused by:

• Our breach of these terms
• Our negligence
• Fraudulent misrepresentation

We are not liable for:

• Indirect or consequential losses
• Incorrect product use
• Events beyond our reasonable control

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

8.3 Contact Information

For questions about these terms:

Heat Forge Shop
71 Market Passage
Cambridge, GB CB4B 4RM
Email: admin@warmcorehome.com