At Heat Forge Shop, we combine British engineering excellence with customer-first service. Our shipping and returns policies reflect our commitment to delivering premium heating solutions worldwide while ensuring complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from our Cambridge facility. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping – via EMS for orders over £50 with delivery in 15-25 business days after dispatch

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Our Returns Promise

We stand behind our products with a 15-day return policy from the date of delivery. Your satisfaction is our priority, and we’ll make every effort to ensure your heating solution meets your expectations.

Eligibility Requirements

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all accessories
  • Accompanied by proof of purchase

Important Health & Safety Notice

For hygiene and safety reasons, we cannot accept returns on the following installed or used products:

  • Pipe Fittings
  • Plumbing items
  • Valves

These items are considered final sale unless received defective.

Return Process

Step 1: Initiate Your Return

Email our Cambridge customer service team at admin@warmcorehome.com within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) for return
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email Template:

Subject: Return Request – Order #[Your Order Number]

Dear Heat Forge Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s) and Quantity]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Any special packaging requirements for heating products

Step 3: Package & Ship Your Return

Carefully repackage your item(s) using the original packaging when possible. Include all original documentation and accessories. Clearly mark the RMA number on the outside of your package.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Step 4: Inspection & Processing

Once received at our Cambridge facility, our quality team will inspect your return within 3-5 business days. We’ll notify you via email once your return is processed.

Refund Information

Refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Please note: Original shipping fees are non-refundable, and international customers may be subject to customs deductions that we cannot reimburse.

Exchange Information

  • For exchanges of equal value, we’ll ship your new item once the return is received
  • For higher-value exchanges, we’ll invoice the difference after your return is processed

Damaged or Defective Items

While rare with our British-engineered products, if you receive a damaged or defective item, please contact us immediately with photos of the damage. We’ll arrange for expedited replacement at no cost to you.

Contact Information

Our customer service team is available Monday-Friday, 9:00-17:00 GMT:

Thank you for choosing Heat Forge Shop for your premium heating needs. We’re committed to making every aspect of your experience as reliable as our products.