Privacy Policy

At Heat Forge Shop (“we”, “us”, or “our”), operating through www.warmcorehome.com, we are committed to protecting your privacy as seriously as we craft our premium British heating solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our PCI-DSS compliant payment gateways).
• Transaction Data: Details about products you purchase, payment amounts, and order history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data with the same precision and care we apply to our British-engineered heating products:

• To process and fulfill your orders for our premium heating solutions
• To provide customer support and respond to your inquiries
• To improve our website, products, and customer experience
• To prevent fraudulent transactions and enhance security
• To send you product updates, service information, and promotional offers (where you have consented)
• To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our premium client relationships:

• Service Providers: We may share information with third parties who perform services for us (payment processing, order fulfillment, marketing, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal data to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and maintained on computers located outside of your country. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same robust standards we apply to our heating products:

• PCI-DSS Level 1 compliance for payment processing
• 256-bit SSL encryption for all transactions
• 3D Secure authentication for card payments
• Regular security audits and real-time fraud monitoring
• We do not store complete payment card details on our servers

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under data protection laws, you have rights including:

• Access: Request copies of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing your personal data.
• Objection: Object to our processing of your personal data.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and user behavior
• Deliver targeted advertisements (where consented)
• Provide secure checkout processes

You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.