Welcome to Heat Forge Shop’s FAQ section. Here you’ll find answers to common questions about our premium heating solutions and services. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team at admin@warmcorehome.com.

About Our Products

What types of heating products do you offer?
We specialise in premium British-engineered heating solutions including air conditioning units, electric fires, gas fires, stoves, towel radiators, ventilation systems, and complementary plumbing fittings. Our products combine elegant design with efficient performance.
Are your products suitable for international voltage requirements?
All our electrical products are designed to UK specifications (230V). For international customers, we recommend consulting with a local electrician to ensure compatibility with your regional electrical standards.
Do you provide installation services?
We focus on providing the highest quality heating products but do not offer installation services. For gas products particularly, we always recommend using a Gas Safe registered engineer (UK) or equivalent certified professional in your country.

Ordering & Account Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Can I create an account to track my orders?
Currently, we process orders as guest transactions but provide full tracking information via email once your order is dispatched from our Cambridge workshop.
How can I check my order status?
You’ll receive dispatch notification with tracking information via email. For any additional queries, our customer service team is available at admin@warmcorehome.com.

Delivery Information

Where do you deliver?
We ship our British heating solutions worldwide, excluding some Asian and remote regions. Please contact us if you’re unsure about delivery to your location.
What are my delivery options?
We offer two shipping methods:
– Standard Shipping (10-15 business days via DHL/FedEx): £12.95
– Free Shipping (15-25 business days via EMS): Available for orders over £50
How long does order processing take?
Each order is personally verified and carefully packaged by our Cambridge team within 1-2 business days before dispatch.
Do you handle customs documentation?
Yes, we prepare all necessary customs paperwork for international shipments. However, any applicable duties or taxes are the responsibility of the recipient.

Returns & Warranty

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in original packaging. Please contact our customer service to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long does a refund take to process?
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days to your original payment method.
Do your products come with a warranty?
All our heating solutions come with a manufacturer’s warranty. The specific terms vary by product – please refer to the documentation included with your purchase or contact us for details.

Customer Support

How can I contact customer service?
Our Cambridge-based team is available via email at admin@warmcorehome.com. We aim to respond to all enquiries within one business day.
What are your business hours?
Our customer service operates Monday-Friday, 9:00-17:00 GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Heat Forge Shop is headquartered at 71 Market Passage, Cambridge, GB CB4B 4RM, where all our products are carefully prepared for their global journey to your home.

At Heat Forge Shop, we’re committed to bringing you not just premium heating solutions, but a premium service experience from our Cambridge workshop to your home. If you have any questions not covered here, please don’t hesitate to reach out to our friendly customer service team.